A real conversation with the Tier 11 team about what happens when the scoreboard is wrong — and what it costs you every single month.

Why is ROAS often misleading?

Standard platform ROAS is often inflated by 20–50% because it blends new customer acquisition with repeat buyers and view-through "vibes". This creates a Performance Trap where ad dashboards show high returns while company revenue remains stagnant. To fix this, you must shift to True New-Customer ROAS based on first-party, click-based data.