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Frequently Asked Questions
Do I have to sign a year long contract?
There is no contract. You’re free to cancel at any time. We want you to sign up and test Wicked Reports in your business. See how it helps you make data-driven growth decisions. If you don’t find it useful, you can cancel at any time. Most of our customers don’t because the insight Wicked Reports delivers more than covers its cost.
Do you offer a free trial?
No, we do demo consultations instead. You can book one here. A demo is the best option for learning how Wicked Reports can help your business grow with actionable insight. You’ll see it in action on a real business and you’ll have the opportunity to ask as many questions as you like before getting started.
How does getting started work? Do you do any onboarding?
We have a thorough onboarding process for every new customer. There’s a step-by-step set up guide with video tutorials and detailed instructions on how to start tracking. The last step of that process is scheduling a call with a platform expert. On that call, they’ll review your account settings and tracking codes to ensure everything is set up correctly and tracking. Then, 30 days later you’ll have another call with a platform expert to review your data and answer any questions you have. We also have weekly “office hour” webinar where you can ask any questions and get detailed responses. And, of course, our support team is available via email and live chat if you run into any snags or have a question about how to do something.
How long does it take to set up Wicked Reports?
Most users are up and running within two to four hours. After the set up process is complete, we start tracking all your data immediately and some of the reports will show you actionable insight within 24 hours.
Can someone set everything up for me and help me analyze my data?
Yes, after signing up you’ll have the opportunity to purchase one of our service plans. We offer two options. The “Done with you” coaching plan is for someone who can take care of the set up process but wants a dedicated account manager here to have ongoing data analysis consultations with. The “Done for you” VIP plan is for someone who wants everything handled for them and wants unlimited access to their dedicated account manager.
Does it work for subscription businesses?
Yes! This is one of the things that makes our attribution algorithm unique. You’re going to be able to see how much revenue each piece of your marketing is worth over time, based on the lifetime value of your customers. We track the first sale, then add any subsequent purchases to the customer lifetime value. You see what you spent to acquire the customer the first time – but you won’t see any duplicate acquisition costs on subsequent purchases.
Will it work with my particular set-up? It’s a bit unusual…
Yes. Wicked Reports works with every configuration. No tech stack is exactly alike which is why we go such a thorough onboarding process. We’ve seen just about every kind of funnel you can imagine. Wicked Reports can handle it all.