Technical Customer Success Rep


Technical Customer Success Rep with Marketing Experience

We are looking for a technical customer support rep to join our growing team. This is a unique opportunity to learn marketing analytics technology, interact with unique successful customers of ours, and be able to impact our future direction with collected customer feedback and your experiences with our software.

CS Rep Responsibilities-
Review new HubSpot Conversations, prioritize and respond back to clients accordingly using help docs and knowledge based articles to assist whenever beneficial
Conduct setup calls, data analysis calls, and technical troubleshooting calls with clients
Analyze marketing attribution data and advise clients on how to take action in their marketing campaigns following our Wicked Reports Playbook
Work with the development team and clients to resolve bugs
Project manage onboarding and assigned clients throughout the entire onboarding process
Review Wicked Reports email and insure timely and high quality email communication flow with clients and Wicked Reports teammates
Review daily calendar commitments, meetings and scheduled calls to insure day is productively properly mapped out to insure commitments are met
Follow-up on assigned tasks from Sr. CS Support Specialists
Assist new clients with account set-up requirements and address any questions that clients may have
Provide Customer Support for a designated list of clients as assigned by the Sr Customer Support Specialists

Why Wicked is Hiring for this Role-
To insure we are staffed properly to provide professional, high quality and timely service & support to our new and existing clients. Expand capacity to be positioned to quickly respond to client problems, questions and concerns. Reduce client frustrations when they are struggling and provide information to strengthen their knowledge base. This makes our clients happy. As an outcome, they realize higher value from the Customer Support that they receive.

Assist with new client onboarding, set-up calls and data calls as directed by Sr. CS Specialists
Respond to troubleshooting issues via email with clients
Project manage clients in onboarding
Assist with Help Doc development and updating

Salary, 401k, paid vacation, and equity grants after trial period. Flexible work environment. Preferably based in Boston or surrounding areas but job is telecommute so any location is acceptable for an exceptional candidate.

Apply here:  https://www.haystackpro.com/job/5e4205d28741a/5ed8fc7bde1ba


Sound like you? Apply Today.