Why CPC Is the Wrong Metric to Optimize For

Written by Scott Desgrosseilliers | Oct 11, 2016, 8:01:16 PM

Three Reasons Cost Per Click Is Costing You Money

Most marketers still judge their ad campaigns on cost per click. It has been best practice forever, and for a long time it was the only number that gave you any quantitative handle on whether your advertising was working. The problem is that the way it has always been done is not the best way, and with CPC it is not even the cheapest one. Optimizing for cost per click quietly costs you money. Here are the three reasons why, and what to measure instead.

REASON 1: CHEAP CLICKS AREN'T THE SAME AS SALES

A low cost per click feels like a win, but a click is not revenue. Clicks can be cheap for a reason, because they come from low-intent traffic that was never going to buy. Optimizing for the cheapest clicks often just buys you more of the wrong people. If those cheap clicks do not turn into orders, you did not save money, you wasted it more efficiently. The only thing that tells you whether a click was worth anything is what happened after it.

REASON 2: THE LAST CLICK ISN'T THE WHOLE STORY

People rarely buy on a single click. They need information, they compare options, they get distracted, they wait for the right moment. Along the way they click several ads, catch a webinar, watch a video, and come back to your site more than once. When they finally buy, the last thing they clicked is not necessarily the thing that started the journey or the message that convinced them. CPC treats every click as an isolated event and cannot see that journey, so it systematically misjudges which campaigns are actually creating customers.

REASON 3: CPC ISN'T AS CHEAP AS IT LOOKS

This is the expensive part. When cost per click is your yardstick, it misleads you into two costly mistakes: you keep funding campaigns that produce cheap clicks but few sales, and you cut campaigns that take a little longer to turn into revenue. You end up throwing good money after bad while believing you are being disciplined. You cannot spend clicks, and clicks do not reach the bottom line. Cost-per-click data is close to useless unless you know how much money those clicks actually made. A campaign that produces a mountain of clicks and few sales did nothing for you, no matter how low the CPC looked.

THE FIX: MEASURE ROI, NOT CPC

The solution is to judge campaigns on the money they make, not the clicks they buy. You are running ads to generate revenue, so measure revenue against cost. ROI tells you two things CPC never can: whether a campaign is actually making money on the traffic you paid for, and which campaigns to double down on versus fold.

One clarification, because it trips people up. ROI is not revenue divided by cost. It is revenue minus cost, divided by cost. That distinction matters, because a campaign can have a high revenue-to-cost ratio and still be a poor use of the next dollar once you account for what it actually cost to run.

And the real power comes from tracking ROI at the ad level over time, because time is the missing factor. A campaign that looks like a loser at seven days can be your best performer at sixty, once the slower journeys close. CPC cannot see that. ROI measured over a full buying cycle can, which is how you find the roughly 20 percent of your advertising that drives 80 percent of your revenue, and stop funding the 20 percent quietly draining it.

Measuring ROI instead of cost per click is really just listening to what your customers are telling you with their actual purchases, rather than guessing from how cheaply you got their attention. See how Wicked Reports measures campaign ROI against real orders on our platform overview, or book a demo to see it on your own data.

FAQ

WHY IS COST PER CLICK A MISLEADING METRIC?

Cost per click only tells you how cheaply you bought a click, not whether that click made any money. Cheap clicks often come from low-intent traffic that never buys, and CPC also ignores the multi-step customer journey, crediting or blaming the last click rather than the campaigns that actually created the customer. Optimizing for low CPC can quietly push budget toward traffic that never converts.

WHAT SHOULD I MEASURE INSTEAD OF CPC?

Measure return on investment: revenue minus cost, divided by cost, tracked at the ad level over time. ROI tells you whether a campaign actually makes money and which campaigns to scale or cut, and measuring it over a full buying cycle reveals slow-converting winners that CPC would have you kill prematurely.

HOW IS ROI CALCULATED CORRECTLY?

ROI is revenue minus cost, divided by cost, not simply revenue divided by cost. Calculating it correctly matters because it reflects the actual net return on the money you spent, so you can compare campaigns fairly and decide where the next dollar should go.